Transportation Telecommunications Specialist 1 – Northwest Transportation Operations Centers (TOC) Dispatcher
Oregon Department of Transportation
Delivery & Operations Division – Region 2
District 4 / Transportation Operations Centers Dispatch Unit
Salary: $3,619 – $5,483
The role:
As a TOC dispatcher, you will monitor the operation of the transportation system, respond to incidents impacting the system and coordinate transportation related communications and services, internally and externally. With your quick decision-making abilities, you will help keep field crews safe and improve the safety and mobility for Oregon travelers. Apply today!
We encourage people from all backgrounds to apply for our positions and hope you will join us on our path to diversity, equity, and inclusion. We are an agency that embraces social equity through our values, strategic planning, and actions. Leaning into our equity priorities means we continually examine what we do, the impact we have, and our progress toward weaving social equity into who we are. To learn more about our social equity commitments, visit our Social Equity website.
Before applying, click here to visit our applicant information website to learn more about our process.
If you are a current State of Oregon employee, you must apply through your employee Workday profile.
A day in the life:
- Monitor transportation system conditions, radio communications and weather conditions.
- Implement incident and weather related response plans.
- Coordinate with other agencies dispatch centers, transportation operation centers, crews, law enforcement and the Oregon Emergency Response System.
- Receive, input and notify crews about maintenance or repairs requests.
- Implement detour routes, including dispatching staff and equipment.
- Review and maintain knowledge of statewide and regional standard operating guidelines, emergency operations plan and TOC systems.
- May be restricted to a workstation for long periods, sometimes in a close working area. Subject to noise levels caused by equipment and radio transmissions.
- Required to keep continual and consistent alertness and attention to checking an answering a variety of technical equipment including a multi-line phone system and multichannel radio system.
- Routine exposure to multiple conflicting priorities that sometimes involve life threatening decisions and communicating with the public, often under confusing or crisis conditions.
- May be required to work extended hours, including nights, weekends, and holidays. May be required to work day shift, swing shift, flexible shifts, alternating shifts, nights and weekends.
- To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov.
What’s in it for you:
- Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.
- Competitive benefits packages which can be estimated using our compensation calculator.
- Comprehensive and equitable base salary offer within the listed range based on your experience, skills and education. The salary range listed is the non-PERS participating rate. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. Please review the Classification and Compensation page for more details.
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Minimum qualifications:
Two years of public contact experience that includes gathering, relaying, and providing information to others AND evaluating activities or incidents, and determining an appropriate course of action. One year of this experience must include receiving and dispatching emergency requests using radio equipment, telephone, and/or computer.
Note: Successful completion of a Certified Emergency Communications Course may substitute for the one year of specialized experience.
Special qualifications:
- The successful candidate must become LEDS certified and maintain current certification within 90 days of hire.
- This position requires a typing test along with a proficiency test if invited for an interview.
- A “CritiCall” test will be administered to those selected for interview.
What we’d like to see:
If you have these attributes, let us know in your application materials! It’s how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience, education and alignment with ODOT values to help us decide who will move forward.
- Demonstrated experience communicating with diverse individuals and groups including fire, law enforcement, tow companies and the public.
- Demonstrated experience working in fast paced team environment with changing priorities.
- Demonstrated experience handing multiple assignments with frequent interruptions.
- Demonstrated experience with repetitive data entry requiring high level of accuracy.
- Demonstrated ability to operate a computer and use a variety of systems, programs and software.
Learn more and apply:
This recruitment closes at 11:59 p.m. on Monday, February 5, 2024.
Please note that we can only accept applications through our website.
Questions? Call 503-779-9733 or email ODOTRecruitmentJB@odot.oregon.gov.
ODOT is an Equal Employment Opportunity and Affirmative Action Employer