Are you seeking a job that allows you to utilize your superior interpersonal skills in a fun and impactful way? Do you have an interest in customer service and sales? This may be the opportunity for you!
Member Concierge staff help create a welcoming atmosphere for members and guests by building relationships and providing excellent customer service as the first stop for individuals entering a YMCA facility. The incumbent in this role will provide consistent and quality services during the evenings and weekends. On a typical day, you will manage the needs of the welcome center including offering courteous, professional, and friendly support to members and guests as they get connected to facility and program offerings. You will be responsible for phone and in-person interactions, handling issues or concerns professionally and discretely, and ensuring risk management and cleanliness goals are consistently met. This position requires a genuine interest in people and the ability to build relationships with our members to effectively develop a sense of deep connection and ownership to the Y.
To thrive in this position you work efficiently in a fast-paced environment and multitask seamlessly while responding appropriately to member inquiries. You create authentic relationships and believe in creating an atmosphere that accepts all. This is the ideal position for those interested in pursuing a career in customer service, sales, non-profit organizations, business, or who have an interest in working for an impactful organization like the Y!
* Must be at least 16 years of age and have b asic knowledge of computers and ability to learn new software systems with ease
* Must be available to support weeknights 5:30 -9pm; Saturdays between 6:30am -6pm and Sundays between the hours of 8am – 5pm.
* In anticipation of the mandate relative to covid-19 vaccination for federal employees, this position requires proof of vaccination or medical/religious exemption
The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran’s status.