This position will be based at our Lake Forest site full-time, this is not a virtual role. Relocation Package is not available.
All over the world, Pfizer colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged; and the ability to impact the health and lives of millions of people. Pfizer, a global leader in the biopharmaceutical industry, is continuously seeking top talent who are inspired by our purpose to innovate to bring therapies to patients that significantly improve their lives.
The Pfizer Connect Health & Science Representative (PCHR) is responsible for increasing product awareness, educating customers and attaining the goals of their Business Unit through fully remote / virtual customer interactions. The PCHR is charged with relationship development and promotional efforts with U.S. customers and accounts. This position will be based at our Lake Forest site full-time.
The PCHR should possess strong business acumen and outstanding communication skills with an aptitude to develop in-depth expertise in virtual engagement settings, establish and build impactful relationships and exhibit strong promotional skills. They must understand and follow the call process for their BU including developing pre-call plans, executing calls, and conducting post-call analyses using all available digital and virtual tools. They must have the ability to work independently in virtual collaboration with cross-functional internal teams. Where applicable, the PCHR should coordinate insights, learnings, and customer approach with in-field Health & Science Representatives or Specialists who call on Health Care Professionals (HCP) in overlapping geographical areas.
- Engage with customers virtually, primarily from a dedicated Pfizer Connect Center, to compliantly grow the business and drive product demand by proactively providing information and resources to achieve business objectives and meet customer needs
- Generate product demand by educating customers and promoting the product,
- Effectively builds rapport with customers in fully virtual environment; develops a methodical approach toward calls (e.g., clear next steps and appropriate documentation, managing to KPIs); adapts approach based upon opportunities and insights; uses Total Hospital or Total Office call as required for assigned BU
- Understands and uses approved promotional materials to support marketing message
- Uses approved Pfizer resources to support customers, accounts, HCPs and patient’s needs (demonstration units, samples, vouchers, co-pay resources) and works effectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines
- Integrates guidance and insights from management/other support roles/technical solutions (e.g., content recommendation engines) into pre-call planning; proactive planning and optimization of call environment (Center location and work-from-home); able to effectively plan day-to-day work based on personal and customer schedules; collaborate effectively with other Customer-Facing (CF) colleagues and Pfizer Connect team members
- Builds and demonstrates a mastery and utilization of all virtual tools and resources; effectively uses calendaring tools, leadership goals, and personal insights to address customer priorities on outbound calls effectively
- Appropriately support HCP and patient access to prescribed Pfizer products by providing relevant information on Reimbursement, Patient Assistant Program (PAP), Pfizer hub programs (excluding patient-specific cases), Formulary and Co-Pay Resources.
- Learns to apply triaging protocols to create connections for customers with appropriate SMEs using digital apps to send compliant messages for rapid responses; uses warm transfers for real-time reactive hand-offs to cross-functional experts with some limitations
- Complete cross-training on select to-be-identified assets outside of home BU for ‘surge capacity’ coverage
- Stays current with all required training, including Compliance, and routinely enhances skills through self-study, development programs, conferences and / or training classes at local and / or remote locations
- Where needed for the assigned BU, discuss negotiated contract terms and contract options (where appropriate and with approved language); answer on-label questions; advocate for HCP utilization of Pfizer on-demand portal (Galaxy) with access to appropriate targeted content
- Where needed for the assigned BU, appropriately support customers or accounts on relevant contract value opportunities and virtual in-services on ready-to-use delivery systems.
- Bachelor’s degree
- Fluent in English, written and spoken
- Goal-oriented individual with a strong desire to be in promotional role; have core skills of customer service orientation, initiative, planning and follow up, work management, and judgment/problem solving
- Able to be on telephone or other virtual platforms for a full working day and speak clearly and effectively to all assigned customers
- Demonstrated digital acumen
- Must live within or be wiling to move to a commutable distance to assigned Pfizer Connect Center location
- Strong organizational and analytical skills are required and ability to analyze and draw relevant conclusions using available data and information
- Demonstrates change agility; accountability; takes/seeks feedback; the ability to be connected to others; remote collaboration with cross-functional internal teams
- Market place and business acumen, stakeholder management; and understanding the business priorities
- The ability to develop strong professional relationships / networks in a dynamic and challenging environment
- Exceptional time management skills; intrinsically productive and scheduled, even in the absence of direct management oversight
- 1+ years of previous sales experience preferred
- Working knowledge of sales operations including: data/reports, call planning, and sales tactics preferred.
- Preference for individuals who are mobile for potential future career opportunities
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
- Some domestic travel may be required
Other Job Details:
- Last Date to Apply for Job: Accepting Applications on a rolling basis
- Additional Location Information: Selected candidate will be located at our Lake Forest site. This is not a virtual role.
- Hire Date: February 2022
Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.