We are seeking a Promising Practice Coordinator within the Office of Developmental Supports (ODS), Allegheny County Department of Human Services (DHS). This position is responsible for facilitating productive, action-oriented meetings, collaborating with other professionals, family members, Office of Developmental Program (ODP) Providers, and community members, as well as performing Administrative Entity functions related to Individual Support Plan (ISP) management. The Promising Practice Coordinators are independent, organized, motivated, and empathetic employees who bring a robust knowledge of human services systems within Allegheny County, and are recognized leaders in their field, consistently advocating for the rights of individuals with Intellectual Disabilities (ID)/Autism Spectrum Disorder (ASD). Promising Practice Coordinators focus on educating others in the use of evidence-based practices that enhance the health and wellbeing of individuals and their families, and work to develop services using the LifeCourse Framework that reflect our Every Day Lives: Values in Action and Self-Determination philosophy.
Position requires some travel to family/individual homes or other community locations for visits. Flexible hours may be required. Travel within and outside the county is also required.
Essential Duties and Responsibilities
- Facilitating planning meetings and assists in assessing the needs of individuals with complex/multi-system needs.
- Collaborating with clinical treatment teams to ensure smooth transitions back into the community as well as access to outpatient treatment that meets the individual’s needs.
- Participating in Integration and Teaming meetings, collaborating with DHS partners to problem solve and develop creative support options.
- Participating in planning activities related to Waiver Capacity Management.
- Understanding and utilizing Trauma Informed Care principles to guide planning activities.
- Understanding and utilizing functional behavioral assessment (FBA) principles to guide planning activities.
- Understanding and utilizing Community of Practice LifeCourse framework and tools as appropriate.
- Participating in internal complex case reviews utilizing information from Client Information System (CIS), Managed Care Organizations (MCOs), and internal ODS records.
- Collaborating with ODP related to Complex Case Reviews.
- Providing resource information and support to Service Coordination Units.
- Staying informed related to Biographical Timelines and their function in supporting teams.
- Staying informed related to creative therapies such as music, art, and equine.
- Creating relationships with organizations in the community.
- Utilizing knowledge of existing resources and assisting in locating new available resources.
- Assisting Promising Practice Supervisor in developing capacity for new and/or existing services.
- ISP Management related to service definitions, authorizations, and advanced notification.
- Participating in local, regional and national Professional Development/Dual Diagnosis opportunities.
- Participating in Planning Team Meeting meetings as determined.
- Implementing Standards of Practice, Policies and other criteria based on county, state and/or federal regulation.
- Participating in on-going training regarding changes in the Home and Community Service Information System (HCSIS).
- Assuring that the individual and family receive accurate information regarding the various ODS services/providers.
- Assuring that individual and family are apprised of their rights regarding appeals process; these include county conference, mediation, and Fair Hearing.
Knowledge, Skills and Abilities
- Excellent communication skills, both oral and written.
- Excellent organizational, problem solving and analytical skills.
- Strong knowledge of the ID, Adult and Children’s Mental Health service delivery systems, systems theory, and provider delivery systems.
- Ability to establish and maintain effective working relationships with clients, community agencies, providers, project partners and stakeholders.
- Knowledge of ID/Autism Eligibility criteria.
- Basic computer skills in Microsoft Word, Outlook, Excel, and Internet research methods.
Master’s degree in social work or related field, plus 1 year of practical experience.
Bachelor’s degree in social work or related field, plus at least 3 years of experience in an MH/ID setting.
Any equivalent combination of education and experience that meets the required knowledge, skills and abilities.
If hired for a position, candidates would work for Allegheny County, Department of Human Services and be employed by Diversified Care Management.
About Allegheny County Department of Human Services (DHS)
In Allegheny County, we appreciate people who think big, act boldly, and care about making a difference. You don’t have to be from here to feel at home, or to make your mark. With only 1.3 million people in the County, it is small enough for motivated people to get things done. Allegheny County’s Department of Human Services (DHS) is a perfect place to get things done that directly affect people in need in a positive and lasting way. We help children grow up safer and healthier, older adults remain able to live independently, and neighborhoods to thrive. Our mission is to improve the health and well-being of people in Allegheny County.
DHS is the largest agency in Allegheny County government, with a budget of nearly $1 billion. DHS serves over 200,000 people a year through services that include: Protecting children and youth from abuse and neglect and preventing future occurrences of maltreatment; improving child wellness through family support, home visiting, early intervention and in-home services; providing treatment for behavioral health issues such as substance use disorders and mental illness; managing the care of adults with intellectual disabilities; preventing unnecessary nursing home stays; and services that prevent homelessness and provide shelter and housing for families and individuals.
- It is innovative. Most recently, the national attention and awards we’ve gotten are for how DHS integrates data and uses them to improve the safety and well-being of children through tools that support front-line staff in making decisions (using predictive analytics).
- DHS is diverse, but we strive to be even more inclusive. Our director has made it his top priority that DHS is “the kind of place where a diverse group of talented people want to come, grow, and do their best work.” This includes equity in hiring and advancement, as well as in unleashing the creativity and ideas of staff at every level of DHS.
- It has strong, assertive leaders. We do not hire yes-people.
You can make a big impact here. We stand out as one of the best human services organizations in the country. But we need problem-solvers, innovators, and terrific leaders to make sure we are smart in how we use our funding so that we reach the people who most need our help to make their lives better.
“DHS strives to be the kind of place where a diverse mix of talented people want to come to grow and do their best work.”
-From the organization’s statement on Equity and Inclusion
AN EQUAL OPPORTUNITY EMPLOYER – M/F/V/D