The problem we’re focused on
The Federal Reserve estimates that nearly half of American families cannot pay for an unexpected $400 expense without borrowing or selling something. Small shocks derail financially fragile households; Pew finds that 30% of households experience at least one shock annually that causes sustained material hardship. Further, financial strain among workers exacts enormous costs on businesses through lower productivity and worker retention — the Financial Health Network estimates the bottom line cost to the employer at $7,000 per worker per year. These challenges are even more evident and pressing as the COVID-19 pandemic wreaks havoc on the financial health of workers across the country. We hypothesize that small cash grants, delivered in the right way, at the right time, can drive positive changes — for both workers and employers — that far outweigh their upfront costs.
Who we are and what we do
Canary (www.workwithcanary.com) is a mission-driven enterprise, contributing to the evolution of the 21st century social safety net to ensure that, in times of financial need, individuals can access emergency funds with dignity. Grant Circle is an emergency relief fund platform that delivers cash grants to individuals experiencing financial hardship in the workplace and beyond.
Collaborate with the product and engineering team to evolve the Grant Circle product, leveraging elegant user experience and visual design to enable financially stressed users to navigate a complex process with ease. As we iterate and improve, we are continually striving to strike the right balance between ease-of-use and an appropriate amount of friction. We seek to employ concepts from behavioral economics and user-centered design to increase positive behaviors while decreasing antisocial ones (everything from submitting low-quality/incomplete applications to fraud). While grant applicants should not need to understand the minutiae of the hardship grant compliance framework, we do need them to provide sufficient information so that we can both comply and make grant decisions fast, meeting user needs. The UX Designer on our team will play a critical role leading our efforts to enhance our grant application process and improve the overall user experience. The more we can simplify the complexity inherent in the process, while obtaining the information we need for grantmaking, the faster we can get grant funds to those experiencing financial hardship, which is core to our mission and impact orientation.
Specific responsibilities include:
- Collaborate with product managers and engineers to identify the best experience that meets user, business, and technical needs
- Utilize interaction design skills and usability knowledge to make the complex clear and accessible, while understanding technical, compliance, and operational constraints and adjusting accordingly; offer creative ideas to address user issues
- Produce quality artifacts (wireframes, mockups and/or prototypes) to facilitate both user research (as needed) and execution by the engineering team
- Plan and facilitate user testing, as needed, to inform project deliverables/outcomes
This is currently a part-time, contract role with the potential to expand as Canary grows.
- We’ll structure the work as discrete projects and aim to establish a project timeline and budget for each so that we are aligned on cost and overall time.
- For many projects, we are flexible about timing, so as long as we are aligned at the outset on when we are expecting deliverables to be ready, we can establish a timeline (including check-ins, number of draft revisions, any user testing, etc) that fits the needs and availability of both parties.
- This is a U.S.-based remote role with the opportunity to engage in-person (post-COVID) if located in Seattle, where the majority of the product and engineering team is located. No in-person engagement is required or expected, though.
Our ideal candidate
- At least 5 years of UX design and research experience
- Strong in both UX and visual design, with the ability to iterate through conceptual ideas and effectively communicate concepts
- Experience synthesizing complex inputs and creating customer-centric, data-informed, well-executed solutions to challenging design problems
- Experience designing and facilitating user research activities and usability tests
- Skilled at synthesizing feedback – from users and team members – and iterating accordingly
- Experience creating designs, from concept through non-code prototypes with modern programs
- Familiarity with Material and other design systems, to help advise on (and leverage) options for efficiently updating our web-based application and moving to fully-responsive design
- Self-starter who is excited about working with a small, early-stage, mission-first start-up that aims to use technology and data to help address complex social and financial challenges
- Detail-oriented collaborator who is clear about what it takes to work in a resource-constrained environment and has experience developing approaches that maximize those resources without letting perfection become a barrier to execution
- Skilled at working and collaborating with remote teams
- Familiarity with the challenges facing underserved and/or financially-stressed populations, and experience designing web-based products to serve them
- Highly desired: Experience in financial services, fintech, or financial health
- Highly desired: Familiarity with the behavioral economics literature and how to apply BE learnings to optimize user experiences
Send an email with the subject “UX Designer” to email@example.com, including:
- Why you are interested in this role
- A resume
- Link(s) to project(s) that showcase your work
- Your hourly rate
- Your availability to start working with us