At American Express we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible— and we’re proud to back each other every step of the way.
Join #TeamAmex and let’s lead the way together.
Global Services Group offers a great pathway into a career at Amex, building knowledge and experience about operations and leadership skills – including servicing, back office, credit & collections, card member acquisition and fraud detection.
Business Unit/Role Specific Info
Do you want to be given responsibility from day one? Do you have experience in customer facing environments? Do you want to be part of a global team driving innovation?
Working in Global Servicing and Customer Engagement (GSCE) means joining the heart of American Express’s global operations, which sits in our largest division, the Global Servicing Group (GSG). Employing 36,000 staff in 25 countries, no two projects or teams are the same. We deliver extraordinary customer care to card members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services.
The GSCE Internship will offer you a view of end-to-end business management. Our interns are consultants and project managers, working with leaders to solve some of our most complex business challenges. Our primary goal is to provide the world’s best customer experience every day. GSG focuses on how we deliver differentiated customer servicing, engaging our valued employees, driving revenue growth, and finding efficient ways of doing business.
Responsible for your own project over 10 weeks, your contributions will have a direct and measurable impact through identifying process gaps and creating improvement strategies.
This is an opportunity for the curious and open-minded. Your work will be diverse; you could be working on colleague motivation, capabilities product management, process engineering, risk, strategy, or customer experience, and a broad range of other possibilities. We’re looking for adaptable team players who enjoy fast-paced work across a variety of operational functions.
Our Summer Internship Program is a pipeline into our full-time Talent Rotation Program, a two-year program designed to attract and develop diverse talent to be the future leaders of our organization.
We value our interns – you bring a fresh perspective to our business; in return for your time, we will commit to supporting your development, giving you the business exposure, access to senior leaders, freedom, tools, and the encouragement you need to drive innovation.
We will give you ownership of your project, and support you as you participate in the following program of events:
- Welcome to American Express through an induction day and training sessions throughout your internship
- Meaningful projects which have real business impact
- Regular Speaker Series with senior leaders across different business areas
- Social and networking events with other interns across the business
- Structured performance management process, personal and professional development support, and regular feedback
- Strong interpersonal skills with the ability to work independently and in teams
- An ability to communicate and collaborate well with people at all levels
- Analytical, with an interest in both quantitative and qualitative analysis
- An interest in process improvement and different ways of solving problems
- Highly ambitious and results driven with the ability to manage projects and initiatives to completion
- The ability to lead and bring others with you
At AMEX, we pride ourselves on our shared values. We are an organization who believes in leadership, innovation, and above all, collaboration. When we make changes, we bring our colleagues and customers with us. We have a strong culture of inclusion and identity, where colleagues can bring their whole selves to work, every day.
We strongly encourage applications from individuals who identify as being in an underrepresented group, including:
- Black, African, and Minority Ethnic identities
- Identifying as having a disability
- Identifying as a member of the LGBTQ+ community
You will be based in one of our three GSG sites: Sunrise (Florida), New York City or Phoenix (Arizona).
- Currently enrolled in any full-time undergraduate degree program with a desired GPA 3.2 or higher
- Students must have a graduation date between December 2022 and June 2023
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other status protected by law.
For more information, please visit our career website at https://www.americanexpress.com/en-us/careers/.
Our team will review completed applications on a rolling basis. We appreciate your patience while we consider your application and will be in contact with you by April 30th.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm and http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.