Farlinium is a leading business consultancy specializing in providing software solutions, managed services, and consulting to a wide range of organizations. Our core competency is big data and text analytics in the Customer Experience (CX) and Business Intelligence (BI) spaces.
We strive to be trusted partners and advisors to our clients. Our approach combines deep subject-matter expertise with a highly collaborative approach to drive transformative results.
We are seeking a Technical Consultant to join our newly formed Technical Consulting practice. In this role, you will have the opportunity to master your data engineering and architecture skills while working on challenging projects with diverse clients and make a meaningful impact on their business success. We value diversity and strive to create an inclusive and supportive work environment where everyone can thrive. We offer competitive compensation, benefits, and professional development opportunities.
Apply now to take your career to the next level with Farlinium!
Responsibilities:
- Data Integration and Management: Design, implement, and maintain data pipelines and integration processes
- Programming and Scripting: Develop and optimize scripts in Python/Javascript, to facilitate data management and integration
- Contact Center Technologies Integration: Work with various contact center technologies to ensure seamless data flow
- CRM Technology Integration: Integrate CRM systems with other tools and platforms to ensure efficient data exchange and processing
- API Development and Management: Design, develop, and maintain APIs for data exchange and integration between different systems
- Agile Project Management: Work within a sprint schedule, adapting to agile methodologies for efficient project execution and timely delivery
- Cross-functional Collaboration: Collaborate with different teams to understand requirements and provide technical solutions that align with business goals
- Quality Assurance and Testing: Ensure the reliability and efficiency of integrations and data pipelines through rigorous testing and quality assurance practices
- Documentation and Reporting: Maintain comprehensive documentation of processes, integrations, and systems, and report on project progress and outcomes
- Consulting: Build and maintain strong relationships with clients, understanding their needs, and providing exceptional client service to ensure long-term partnerships
Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or related field
- Technical Expertise: Strong proficiency in data management technologies, including relational and NoSQL databases, with advanced skills in programming languages, especially Python. Experience with TypeScript is a plus
- Agile Methodology: Experience working in an agile environment, preferably with knowledge of sprint schedules and agile project management tools
- Cloud computing: Comfortable with AWS and other cloud environments
- Problem-Solving Skills: Strong analytical and problem-solving abilities to develop creative solutions for data integration challenges
- Communication Skills: Excellent verbal and written communication skills for effective collaboration and documentation
- Adaptability and Learning: Ability to quickly adapt to new technologies and continuously learn to stay abreast of industry developments
- Teamwork: Strong team player with the ability to work collaboratively in a cross-functional team environment
- Quality Focus: Commitment to quality and attention to detail in all aspects of data integration and pipeline development
- Experience with APIs: Proven experience in developing and managing APIs for data integration
- Familiarity with CCaaS and Qualtrics is a plus: Knowledge of Contact Center as a Service technologies and experience with Qualtrics, particularly its analytics and NLU features
- Willingness to travel to client sites as needed